Hoelf started from humble beginnings with just 2 tailors and 2 sewing machines; today we have a factory with 3 designers, over 80 sewing machines, 100 tailors and over 3000 different cosplay costumes listed on our online store hoelf.com.
“Fast shipping, quality guarantee.” That’s the aim and loyalty of hoelf.com. hoelf.com draws inspiration from your favourite characters to create costumes and accessories that are on point and on trend. “Whether it be a movie replica costume or a completely anime design, it is our passion to make your dream a reality.”
TAILORING & QUALITY CONTROL
All the costumes are specially tailor made for you from scratch, and we treat each one with utmost care and dedication. The time required to make each type of cosutmes differs. Please see below each careful step we take to create your costume!
Feel free to browse through our products and email us if you have questions. When you want to purchase an item, simply click to put it into your shopping cart and fill out the required information. After you finish shopping, click “Proceed to Checkout” and fill out the billing and shipping information step by step.
Please look through the descriptions and pictures to gain a thorough understanding of the item, price and shipping terms before placing an order. If you are uncertain about any products, please feel free to contact us at email@example.com.
Our office hours are 9:00 AM - 5:00 PM, Monday to Friday, Beijing Time, except major holidays. We usually reply customer email within 1 business day.
You can choose a standard size or give us your custom measurements. We suggest that you review the information provided in Measurement Guide before choosing your size.
Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. Please note that we are not responsible for any import tax.
Orders take 2-3 weeks for delivery from tailoring to your place. Actual delivery time also depends on the shipping method you choose.
We accept payment by Credit Card, PayPal, Western Union or bank telegraphic transfer.
SHIPPING & HANDLING
You can choose standard delivery(10-15 days) and express delivery(3-6 days) to ship your order. Shipping time and charges depend on shipping method, product gross weight and shipping destinations. If you want an estimation of shipping fees for different shipping options, please put the item(s) you want to purchase in shopping cart and click “Get a Quote”. Once your order is dispatched, we will email you a shipping notice specifying how to track your order.
All costumes ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your costume is a one-off tailor made foryou, orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. Please be sure of the size and any other specifications before submitting your order. Orders cannot be cancelled after 3 business days. Thanks for your understanding.
We reserve the right to reject an order. It can be due to, but not limited to, the followings:
• We are unable to confirm your payment
• The identification of a pricing or product description error
• We identity substantial risks of shipping loss at the destination
We will refund all payment if we reject an order.